Customer Support

Salesforce Inc. continues to innovate and deliver excellent, business-centric applications to keep up with the ever-evolving business needs. By the end of 2017, CRM has overtaken DBMS as the largest of the software markets, with businesses using cloud-based CRM rising to 87% in 2018 from just 12% in 2008.

Service Cloud

Service Cloud is a cloud-based, self-service Customer Service & Help Desk Software Service that enables faster issue resolution and reduced case volume. The platform brings self-help features such as Knowledge Base, Live Chat, Email, and Phone Support - all-inclusive over a customized brand platform facilities better customer experience.

Effective Case Management

Centralized Case Management across source (email, web or call center)
Service Console Unified View of Customers and Cases
Access to Agents Customer History
Consolidated View of Customer Data
Mobile Support

Service Process and Automation
Self Service Portal
Knowledge Repository

Automatic Case Assignment for Agents and Task Rout

Workflow Creation for Support Processes

Automated Escalation and Exception Handling Rules

Empower Customers to Manage Cases and View Case Histories

Access to Knowledge Articles and Help Faster Resolution

Access to Knowledge Articles (key topics, FAQs, troubleshooting guides, etc.) to Aid Faster Case Resolution

Create Knowledge Articles to Drive Quicker Resolution of Similar Cases

How can we help?

Prudent Technologies & Consulting Inc have certified and trained Service Cloud consultants who can share best practices to maximize agent productivity, faster first contact resolution, less escalations, increase customer satisfaction and in the process drive positive results for customer retention which results in creating upsell and cross-sell opportunities.

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