New Relic for Engineering-Led Observability
New Relic Observability Consulting
Prudent helps enterprises operationalize observability with New Relic’s Intelligent Observability platform, improving reliability and incident response to strengthen business resilience, enhance customer experience, and maximize uptime.
End-to-End New Relic Service Offerings
We strengthen observability with New Relic by connecting application performance, infrastructure, logs, and AIOps to reduce downtime, improve performance, and enhance operational resilience.
Observability Strategy & Architecture Design
What this includes
- Evaluate monitoring gaps and telemetry coverage
- Architect telemetry strategy across applications and infrastructure
- Design New Relic platform consolidation roadmap
- Align observability investment to cost-governed business outcomes
Application Performance & Experience Implementation
- Deploy APM 360 across application runtimes
- Map service dependencies and distributed trace flows
- Configure error tracking and performance baselines
- Enable AI Monitoring for LLM cost visibility
Infrastructure & Cloud Monitoring Enablement
- Deploy infrastructure agents across hosts and containers
- Configure Kubernetes and Pixie-powered cluster monitoring
- Integrate AWS, Azure, and GCP cloud services
- Instrument databases and serverless functions alongside applications
Log Management & Data Platform Implementation
- Onboard and index log sources across environments
- Correlate logs with APM traces and errors
- Deploy OpenTelemetry pipelines for vendor-neutral ingestion
- Build NRQL dashboards and SLO tracking frameworks
AIOps, Alerting & Intelligent Automation
- Configure SRE Agent for autonomous incident resolution
- Deploy Smart Alerts with AI anomaly detection
- Build Workflow Automation for multi-step operational response
- Configure Agentic Platform for no-code observability automation
Managed Observability Operations & Continuous Optimization
- Sustain platform health and telemetry quality continuously
- Tune alert coverage and detection quality continuously
- Govern New Relic ingestion against consumption budgets
- Provide SRE-aligned support and incident response
Run Engineering Operations on Intelligence
Prevent outages, reduce MTTR, and connect application performance to business outcomes with New Relic's Intelligent Observability platform.
New Relic Product Suite & Capabilities
Prudent delivers enterprise-wide New Relic observability across application performance, infrastructure intelligence, log management, AI-native operations, and security visibility.
Application Performance Monitoring and digital experience platform connecting application traces, user interactions, error signals, and AI app performance into a single correlated view.
APM 360
- Application performance and dependency monitoring
- Transaction tracing and throughput visibility
- Revenue impact and MTTR reduction
AI Monitoring
- LLM performance and quality monitoring
- Token usage and cost visibility
- AI agent behavior tracking
Browser & Real User Monitoring
- Core Web Vitals monitoring
- Real user session tracking
- JavaScript error and latency detection
Mobile Monitoring
- Crash detection and error tracking
- Mobile app latency visibility
- Release version performance comparison
Distributed Tracing & Error Tracking
- End-to-end request trace visibility
- Cross-service dependency failure detection
- Errors Inbox full-stack triage
Provide operations teams with continuous visibility across hosts, containers, Kubernetes clusters, cloud services, databases, and serverless workloads in a unified view.
Host & Container Monitoring
- Host and container performance visibility
- Container resource and health monitoring
- Process-level anomaly detection
Kubernetes Monitoring
- Pixie-powered code-level cluster insights
- Pod, node, and workload visibility
- Kubernetes resource and event tracking
Cloud Monitoring
- AWS, Azure, and GCP integration
- Cloud service performance visibility
- Multi-cloud telemetry consolidation
Database Monitoring
- Query-level and slow query detection
- Database dependency mapping alongside APM
- Connection pool and throughput visibility
Network & Serverless Monitoring
- Network performance impact visibility
- Serverless invocation and latency tracking
- Cold start and error detection
Transform log data into a fast, affordable, and deeply connected source of application and infrastructure telemetry for root cause analysis, system health, and faster troubleshooting.
Log Management
- Centralized log ingestion at scale
- Real-time log search and detection
- Cost-efficient log retention
Logs in Context
- Log correlation with APM traces
- Infrastructure log and host correlation
- Distributed tracing log enrichment
OpenTelemetry
- Full OTLP telemetry ingestion
- Vendor-neutral telemetry pipeline management
- OTel fleet management and configuration
NRQL & Telemetry Data Platform
- Powerful telemetry querying with NRQL
- Cross-signal telemetry correlation
- Consumption-based ingestion governance
Dashboards & Service Levels
- NRQL-powered custom dashboard creation
- SLI and SLO monitoring
- Business KPI and executive reporting
Shift engineering teams from reactive firefighting to autonomous detection, investigation, and resolution across the full technology stack in real time.
AIOps & Incident Intelligence
- Alert correlation and noise reduction
- Multi-incident consolidation into single issues
- AI-driven incident prioritization
SRE Agent
- Autonomous incident triage and investigation
- Intelligent root cause analysis
- Incident lifecycle management and automation
Smart Alerts & iRCA
- AI anomaly detection and baselines
- Probabilistic root cause identification
- Performance Risks Inbox detection
Workflow Automation
- No-code multi-step workflow builder
- Conditional logic and approval integration
- External tool and ITSM orchestration
New Relic Agentic Platform
- No-code custom AI agent builder
- Prebuilt agent deployment and management
- MCP-supported agentic integration
Extend observability into security with third-party risk detection, production traffic simulation, deployment impact tracking, and intelligent alert routing.
Vulnerability Management
- Third-party component risk detection
- Open-source dependency tracking
- Production impact and remediation guidance
Synthetic Monitoring
- Simulated global traffic monitoring
- API and browser test automation
- Proactive availability and latency detection
Change Tracking
- Deployment and change event analysis
- Performance correlation to release changes
- Change-driven anomaly and regression detection
Notification Workflow & Alerting
- Slack and ITSM alert integration
- Multi-channel incident notification routing
- Alert suppression and muting rules
780+ Integrations
- Pre-built quick start observability resources
- Cloud, DevOps, and enterprise connectivity
- Instant monitoring setup across stacks
Solutions Aligned to Business Outcomes
We connect every New Relic capability to the engineering and business performance it directly protects.
- SRE Agent autonomous resolution
- Smart Alerts proactive prevention
- APM 360 bottleneck elimination
- Distributed tracing root cause speed
- Ingestion cost governance
- Tooling consolidation savings
- Real user monitoring visibility
- Synthetic monitoring proactive detection
Industries We Serve
- BFSI
- Healthcare
- Telecommunication
- Oil & Gas
- Manufacturing
- Media & Entertainment
- Transportation & Logistics
- E-Commerce & Retail
- Education
- Insurance
- Construction
- Real Estate
- BFSI
Why Choose Prudent for New Relic?
Engineering-First Observability Delivery
Implementing New Relic across your technology ecosystem for unified observability.
AI-Native Operations Practice
Deploying AI-powered incident detection, investigation, and automation.
Telemetry & Data Expertise
Building scalable, cost-controlled foundations with OpenTelemetry and NRQL.
Sustained Platform Performance
Improving telemetry quality, alert accuracy, and platform efficiency over time.
Ideas driving the future of digital innovation.
Intelligent Invoice Management for Global Enterprise Finance
The client is a large-scale global enterprise managing a massive supply chain and high-volume financial operations. They oversee thousands of daily transactions across international markets, requiring a robust framework for managing diverse vendor relationships and complex financial documentation.
Revolutionizing Offshore Asset Management with 3D Digital Twin Technology
The client is a worldwide leader in marine classification and risk management. As a premier authority in the industry, they oversee the structural integrity and safety of complex marine and offshore assets across the globe, ensuring compliance with rigorous international maritime standards.
Customizing Field Service Lightning (FSL) for Enhanced Inventory, Warehouse Management, and Invoicing
A leading New York HVAC firm with nine subsidiaries, the client specializes in the installation and maintenance of high-quality climate control systems. They serve a broad regional market, requiring high-precision coordination of field technicians and equipment.
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