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Customer Support

Customer Support (Service Cloud)

Salesforce Inc. continues to innovate and deliver excellent, business-centric applications to keep up with the ever-evolving business needs. By the end of 2017, CRM has overtaken DBMS as the largest of the software markets, with businesses using cloud-based CRM rising to 87% in 2018 from just 12% in 2008.

Service Cloud is a cloud-based, self-service Customer Service & Help Desk Software Service that enables faster issue resolution and reduced case volume. The platform brings self-help features such as Knowledge Base, Live Chat, Email, and Phone Support - all-inclusive over a customized brand platform facilities better customer experience.

Customer Support (Service Cloud)

Effective Case Management

Service Process and Automation

Self Service Portal

Knowledge Repository

 

How can we help?

Prudent Technologies & Consulting Inc have certified and trained Service Cloud consultants who can share best practices to maximize agent productivity, faster first contact resolution, less escalations, increase customer satisfaction and in the process drive positive results for customer retention which results in creating upsell and cross-sell opportunities. If you would like to learn more about Prudent’s Salesforce Services, please contact Rajesh CV at RC@prudentconsulting.com or 972-358-6020

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