• Cybersecurity

Statewide Transport Resilience through Cloud Data Consolidation

Client overview
The client is a major transport authority responsible for managing integrated road and rail services across New South Wales. They oversee a complex, hybrid technology environment that supports essential traffic systems, rail operations, safety platforms, and enterprise applications for millions of commuters.

The Challenge

Operating a hybrid environment across multiple transport modes created significant visibility gaps that impacted service reliability. The organization relied on fragmented log and monitoring tools, which made it difficult to gain a cohesive view of operational events across their infrastructure. 

This disconnect necessitated manual investigation processes that slowed down incident detection and response times. With growing operational complexity and inconsistent monitoring standards across servers, applications, and network devices, the authority required a centralized analytics foundation to ensure public safety and maintain service continuity.

The Prudent Solutions

Prudent deployed a Splunk Cloud Platform industry practice to deliver centralized operational visibility and real-time analytics across the entire transport ecosystem. 

We established a unified log analytics framework by onboarding data from firewalls, network devices, servers, operating systems, applications, and databases, as well as hybrid cloud infrastructure. All telemetry was consolidated into a single Splunk Cloud environment to eliminate existing data silos.

To ensure consistency, our team implemented standardized ingestion patterns, indexes, and data models. We built a library of reusable searches, dashboards, and alerts tailored specifically to transport operations, providing real-time insights into system performance, operational events, and infrastructure health.

By correlating events across the network, server, and application layers, the solution enables faster detection and root cause analysis. This cloud-ready model was selected to reduce infrastructure management overhead and improve platform scalability, ensuring consistent monitoring across all road and rail environments.

Business Outcomes

  • Centralized, real-time visibility achieved across the statewide road and rail technology landscape.
  • Faster detection of system anomalies realized through automated monitoring and alerting.
  • Improved incident investigation and resolution times secured via unified operational workflows.
  • Consistent monitoring standards implemented across diverse infrastructure, applications, and network devices.
  • Reduced operational complexity through the correlation of events across hybrid environments.
  • Enhanced service continuity and reliability for public transport users across the region.

Specialized Skillsets Sourced

Splunk Cloud Platform
Centralized Log Analytics
Hybrid Infrastructure Monitoring
Real-Time Telemetry Correlation

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